Last updated August 28, 2026
Fulfillment options and charges
Available shipping, local pickup, or local delivery options are shown during checkout or confirmed with you before fulfillment. Standard shipping is currently $10, and orders of $250 or more qualify for free standard shipping, unless a different promotion or checkout amount is displayed.
Processing and delivery timing
We aim to prepare orders promptly. Any specific shipment or delivery estimate shown at checkout or in an order confirmation is an estimate unless expressly guaranteed. Carrier delays, weather, address issues, security review, inventory verification, and holidays may affect timing.
If we cannot ship within a promised period—or within 30 days when no period was promised—we will request consent to the delay or issue a refund as required by applicable law.
Address and delivery responsibility
You must provide an accurate, complete address and reachable contact information. Contact us immediately if a correction is needed. We cannot promise an address can be changed after fulfillment begins. Tracking marked delivered is subject to carrier investigation.
Local pickup or delivery
Local arrangements are available only when confirmed by SRQ Aminos. Bring requested order or identity information. Orders not collected within the communicated period may be canceled or require rescheduling.
Cancellations
Request cancellation as soon as possible at support@srqaminos.com. We will try to accommodate requests, but an order cannot be canceled after it has shipped, been handed off for delivery, or been collected.
Returns and refunds
Because products require controlled handling and chain-of-custody protection, sales are final once shipped, delivered, or picked up, except for verified damage, loss, an incorrect item, or rights required by law. Do not return materials without written instructions.
Damaged, missing, or incorrect orders
Contact us within 7 days of delivery or pickup with the order number, description of the issue, clear photographs of the item and packaging, and the lot number where applicable. Keep all packaging while the claim is reviewed. Approved resolutions may include replacement, store credit, or refund to the original payment method.
Refund timing
Approved refunds are submitted to the original payment method. Financial institutions determine when funds appear; processing may take several business days after submission.
Contact
Email support@srqaminos.com with your order number and request.